There are certain expectations a customer has when hiring a lawn company.
Hiring a lawn and snow service is a luxury, if customers are paying a pretty penny to have their property professionally maintained they’ll likely want some customer service, too.
As a provider, it’s best practice to make sure you create a checklist outside of the services they ordered. This ensures that they are not only pleased with the quality, but the experience as a whole. Keep in mind that a lot of business comes from referrals and every new customer is an opportunity for a mutually beneficial experience.
Communication should always be a top priority, whether it’s a delay or equipment malfunction, customers expect to be kept up to date on the status of their service.
If you’re unable to make it on the service day, your customer should be updated with as much notice as possible. For instances such as weather delays, when the grass is just too wet to mow, customers are often understanding. No one wants to endure long lasting lawn damage just to have their grass cut.