Provider Add-Client Feature

LawnGuru is built by providers for providers which is how we try to spot and prevent problems. We share the same problems so it only follows that we should share the same solutions.

When Skye and Brandon were their own two man crew, they never wanted to

decline sales for services that were outside their box and hated tracking down past-due invoices in order to get paid.  Read more

20 / 70 / 10 Overview

Overview: 20 / 70 / 10 Ranking System

20/70/10 is how we view our business, customers & providers. We borrowed this thinking from Jack Welch of GE fame, and it’s essentially Pareto’s principle on steroids. It has proven itself over and over again as an effective way to break up and understand all our users.

2019 Overgrowth Policy Update

Why Make A Change?

Overgrowth was built into our app from the beginning when we were only offering on-demand cuts to customers and had to protect providers from abuse or wasted time (money).

Over the course of 2017 and 2018 mowing seasons, we realized we’d lost more than two thousand recurring customers after an overgrowth charge. TWO THOUSAND! 

We really hadn’t reanalyzed it since 2015, and seeing this outcome and what it could’ve meant for your bottom line we knew we had no choice but to find a better way.

Recurring customers are the foundation upon which we Read more

Provider 911: Bullet Proof Your Business

We had an epiphany this year which we believe is a game-changer for you. Seriously.

In the near-term this is going to put out fires for your business, in the future it will allow you to represent your business as all-capable and unlock revenues you aren’t able to capture today.

If you’re planning a vacation, have a personal emergency, or equipment issues you can now make sure your non-LawnGuru customers are taken care of for you by fellow LawnGuru Pros, profitably. 

How?

By extending our seamless link to encompass provider to provider cooperation, you’ll be able to ensure your customers are always serviced. Individually we accomplish a lot, but with this ability to work together we’re all big, fast and flexible. This is in its infancy but validated from our experience as providers and what we all see in industry facebook groups.

This is version 1.0 and 1.1 is already on the way. For now, we’re calling this “Provider 911”

How it works:

  • You opt-in (email support@lawnguru.co)
  • You give us your customer addresses and the price you can pay for each (ie: you charge $40, you can pay $35) We store this on file so you’ve got your math pre-baked ready for emergencies (or spontaneous trips!)
  • We map the properties, put your payment on file, and keep them ready for you
  • Shit happens or you decide to take a break, you text the DEDICATED PROVIDER 911 NUMBER (734-707-9594) the addresses to activate at the prices you set.
  • We activate those jobs immediately and place them into the marketplace for you
    1. Conversely, you can now pick up jobs and help out your fellow providers
    2. We are taking nothing on these, just credit card processing fees. Yep. We’ve got you.
    3. The price you choose is important, make sure you’re paying enough to get the jobs filled but not losing money.
    4. Read more

  • Avoid These Customer Complaints

    There are certain expectations a customer has when hiring a lawn company.

    Hiring a lawn and snow service is a luxury, if customers are paying a pretty penny to have their property professionally maintained they’ll likely want some customer service, too.

    As a provider, it’s best practice to make sure you create a checklist outside of the services they ordered. This ensures that they are not only pleased with the quality, but the experience as a whole. Keep in mind that a lot of business comes from referrals and every new customer is an opportunity for a mutually beneficial experience. 

    Tardiness 

    Communication should always be a top priority, whether it’s a delay or equipment malfunction, customers expect to be kept up to date on the status of their service.

    If you’re unable to make it on the service day, your customer should be updated with as much notice as possible. For instances such as weather delays, when the grass is just too wet to mow, customers are often understanding. No one wants to endure long lasting lawn damage just to have their grass cut. Read more

    The Best Brands In Lawn Equipment

    When the average consumer thinks of lawn equipment tools, they might think no further than lawn mowers. After all, lawn mowers are the crux of a successful lawn mowing business! As a lawn care provider, however, you may already know that lawn maintenance is so much more than just mowing a lawn. In addition to mowing lawns, your clients may have other landscaping needs, such as edging, trimming, or leaf cleanup. Keep reading to learn more about the best brands in lawn equipment. 

    What Makes a Brand “The Best”?

    There are many lawn equipment brands out there, and some specialize in specific types of equipment or excel in a specialized type of technology. With so many high-quality brands and “best of” lists for each type of equipment, how does one sort through all the brands to find the best?

    Top ratings, reviews, and reports usually consider some of the following when testing out different brands:

    • Price point
    • Durability
    • Quality
    • Longevity

    Each category of lawn equipment has its own top brands, but you can tell which lawn equipment brands beat out the rest when certain names show up on multiple lists!

    The Best Lawn Equipment Brands

    Echo

    Echo is a leading manufacturer of outdoor tools such as trimmers, sprayers, chainsaws, and leaf blowers. Many of their tools boast light weights, lower noise levels, and anti-vibration features, which provide more ease of use.

    Exmark

    Exmark is one of the most respected commercial lawn equipment brands on the market. Exmark cutters are legendary for their durability, all-day comfort and a quality of cut that is unmatched by many other commercial mowers. Along with the large variety of mowers Exmark offers—from zero-turn to walk-behind to stand-on—they also have turf management equipment, accessories, and an incredible customer service team that is always available to help fit their customers’ lawn equipment needs.

    Honda

    Honda mowers and trimmers are known for being innovative, high quality, and durable. Their gas-powered lawn mowers are considered one of the most expensive in the market, but they come with features such as mulch control, side-discharging, and a two-blade cutting system that results in a beautiful lawn.

    Scag Read more

    Best Ways To Get Lawn Care Customers

    Whether you’re just starting your lawn care business or trying to grow your existing one, it’s always a good idea to think of how to get more customers. Letting people know your business exists by utilizing advertising ideas is a great first step, but it might take some more time and effort to gain momentum when it comes to growing your customer base. Keep reading for the best ways to get lawn care customers. 

    Four Ways To Get Lawn Care Customers

    Invest in Advertising

    It’s important to design your marketing material. Whether it’s postcards, business cards, door hangers, or flyers— just make sure the information is easy to read and understand. On whatever you hand out, be sure to include your business name, contact information, services offered, and pricing. If people are second-guessing your advertising they might also second guess your services, so make sure to be clear and concise, without bombarding them with too much info!

    With advertising, if you’re targeting a desirable area, you can bet others are, too! So, how do you differentiate your marketing material from everyone else’s? It’s worth putting a little extra time and effort into your marketing designs, and even a little extra money on the type of paper you’re using for your postcards or door hangers. It might seem scary to spend the money, but think of marketing materials as an investment into growing your business.

    Focus on Your Customers’ Needs Read more

    How To Market Your Snow Plowing Business

    Unlike lawn season, snow season is time sensitive. Having a couple extra inches of green in the summer can be an eyesore, but having a few extra inches of snow in the winter can be the difference between going to work or working from home.

     

    =&0=& your snow plowing business is completely different from marketing a lawn mowing business.

    Snow Plowing Business vs. Lawn Mowing Business:

    1. Snow season is shorter than mow season.
    2. Snow doesn’t exactly fall at the same rate that grass grows.
    3. Snow services often take place at odd hours to ensure that customers’ driveways are clear by morning.
    4. Snow service is urgent and time sensitive, so the service window is much shorter.

    Tips On Successfully Marketing A Snow Plowing Business

    Get the Word Out

    When summer comes to an end, it’s a good idea to start advertising your other lawn care services to your current customers. Mid-September is the ideal time to market your fall and winter services like cleanups and snow clearing because you will be top of mind when your customers begin to focus on preparing their yard for winter. Using your current customers as a jumping off point for your end of season services will also help you gain traction by word-of-mouth. If your services can transition with the seasons, your customers can use you as a one-stop-shop for all of their outdoor needs. From social media to email/text blasts, or even an old-fashioned phone call, there are many ways to go about informing current and potential customers of your seasonal service offerings.

    More Equipment Means More Customers

    Make sure you have a variety of equipment so you can offer a variety of services. Not every snow removal job is as simple as a quick back drag with the plow. To achieve a clean exit for the customer, snowblowers and shovels may be required as well! Every customer has varying snow needs, so being prepared with a variety of equipment will allow you to offer multiple services and even gain a larger client base.  

    Understand Your Customers’ Needs

    Like with most things—snow plowing included, timing is everything. That being said, it’s important to get a clear understanding of when your customer wants their snow to be cleared. This can mean that plowing is done before they leave for work in the morning or before they arrive home from work in the evening. The key is to be flexible and understanding. Offer suggestions to your customers that will appeal to their personal needs. It’s easy to have a successful snow plowing business if your current customers are raving about your dedication to good customer service.

    Become A LawnGuru Provider Read more

    Best Tips On How To Make Money Mowing Lawns

    If you are a lawn care provider wondering how to make money mowing lawns, you’ve come to the right place. When customers hire a lawn care professional, they want to make sure they are hiring the right one. If you want to grow your business in order to make money mowing lawns, it’s important to differentiate yourself from others. The best way to get lawn care customers is to show them how much of an expert and professional you truly are. Read more