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Every day, our Support Team handles a variety of customer & provider needs through email, live chat, by phone, and even text.
In a world where robots are truly taking over (the Jetsons would be so proud), you would be surprised to see what people say to our text support reps, Carly and Sarah when they think nobody’s on the other end. The truth is, someone is always on the other end and there is no true “automated support” here at LawnGuru.
📍 Service Area: Macomb, New Baltimore, Utica, Sterling Heights
✔️ Background Checked
🌿 1,446 Jobs Completed
⭐ 4.96 Customer Rating
📅 Joined LawnGuru: April 2017
The risk is always worth the reward and January’s Pro of the Month Johnathan C. proved that when he took a leap to start his own lawn, landscaping, and snow removal company. For nearly three years John managed a large call center until one day they announced they’d be closing their doors.
Lucky for us, we talk with our Pros every single day and have gotten to know them very well. We know their favorite sports team, ice cream flavor, and even their kid’s hobbies. You could say we’re pretty tight. While most of their jobs are routine, like clockwork, there are other times when sh*t gets crazy!
Today is the day you’ve been waiting for! Your house party has finally arrived and it’s going to be the event of the year for 4,375 of your closest Facebook friends! The tent rental company just confirmed your bounce house and cathedral awning are on the way.
As a kid, you probably recall your parents saying “you break it you buy it.” That same idiom applies in lawn care. While our Pro’s are a cut above in all aspects of lawn & landscaping, they are also human, just like us; and make mistakes, just like us. These are the 5 most surprising damage claims we’ve had to manage in 2019.
Last week we got our first taste of winter weather for the 2019-2020 season and it definitely caught us by surprise (I mean, c’mon, it was record-breaking!) El Niño? La Niña? Why’d you leave us? Although most of it has melted by now, this flash snowstorm had us preparing our winter emergency car kit before the next storm hits.
Lawn & landscaping is not your typical 9-5; between the driving, heat, and loading/unloading, it’s physically taxing and highly detailed work that varies from lawn to lawn. Within a typical service, there’s a lot of gray area for lawn care pros – this isn’t about that.
| RANK | First Name | Last Initial | Market | Last 4 of Phone Number |
|---|---|---|---|---|
| 1 | Evan | A | DETROIT | 8425 |
| 2 | Rafael | HOUSTON | 9435 | |
| 3 | Aiden | ATLANTA | 9779 | |
| 4 | Zach | A | DETROIT | 2618 |
| 5 | Nate | CHICAGO | 4333 | |
| 6 | Julio | G | HOUSTON | 9063 |
| 7 | Dan | G | CHICAGO | 0112 |
| 8 | Justine | H | DC | 8243 |
| 9 | Alec | G | DETROIT | 9900 |
| 10 | Brandon | DETROIT | 4598 | |
| 11 | Michael | C | DETROIT | 3858 |
| 12 | Keith | L | DETROIT | 1597 |
| 13 | Bryce | W | HOUSTON | 9032 |
| 14 | Anthony | A | DETROIT | 9707 |
| 15 | Tammy | H | ATLANTA | 9669 |
| 16 | Branden | D | DETROIT | 9332 |
| 17 | Nathan | I | HOUSTON | 0244 |
| 18 | Antonio | G | ATLANTA | 3113 |
| 19 | Jeffrey | E | ATLANTA | 7074 |
| 20 | Mark | K | ATLANTA | 1442 |
| 21 | Juan | G | HOUSTON | 7818 |
| 22 | Brian | DETROIT | 6366 | |
| 23 | Jody | ATLANTA | 4684 | |
| 24 | Manuel | A | HOUSTON | 0130 |
| 25 | Stephen | H | ATLANTA | 5562 |
| 26 | Anthony | DETROIT | 1791 | |
| 27 | Michael | H | HOUSTON | 0487 |
| 28 | Mike | HOUSTON | 5296 | |
| 29 | Mondo | D | DETROIT | 6556 |
| 30 | Danny | HOUSTON | 5226 | |
| 31 | Raquel | Z | HOUSTON | 1984 |
| 32 | Jacob | A | HOUSTON | 6721 |
| 33 | Devin | H | ATLANTA | 1332 |
| 34 | Jeremy | C | ATLANTA | 5830 |
| 35 | Delton | F | ATLANTA | 6397 |
| 36 | Eli | D | HOUSTON | 9777 |
| 37 | Gilbert | V | DETROIT | 9897 |
| 38 | Francis | ATLANTA | 8310 | |
| 39 | Tim | C | HOUSTON | 9504 |
| 40 | Charles | D | HOUSTON | 2888 |
| 41 | Billie | R | DETROIT | 8096 |
| 42 | Erik | C | HOUSTON | 6795 |
| 43 | Bobby | R | ATLANTA | 6562 |
| 44 | Jerry | G | HOUSTON | 0920 |
| 45 | Chad | M | HOUSTON | 3067 |
| 46 | John | L | DETROIT | 6724 |
| 47 | Quinton | A | ATLANTA | 2174 |
| 48 | Marv | DETROIT | 9814 | |
| 49 | James | C | HOUSTON | 8917 |
| 50 | Reggie | L | ATLANTA | 2942 |
| 51 | Albert | C | DETROIT | 0780 |
| 52 | Erik | C | HOUSTON | 1910 |
| 53 | David | R | ATLANTA | 6848 |
| 54 | Corey | DETROIT | 3349 | |
| 55 | Elliott | G | HOUSTON | 9323 |
| 56 | Justin | ATLANTA | 7665 | |
| 57 | Diane | C | DETROIT | 1828 |
| 58 | Bobby L | G | ATLANTA | 7489 |
| 59 | Jason | DETROIT | 1922 | |
| 60 | Craig | C | ATLANTA | 9317 |
| 61 | David | J | DETROIT | 2400 |
| 62 | Matt | C | DETROIT | 2283 |
| 63 | Ishmael | J | ATLANTA | 4961 |
| 64 | Alfred | J | ATLANTA | 7822 |
| 65 | Buddy | M | ATLANTA | 5160 |
| 66 | Nick | DETROIT | 4047 | |
| 67 | Paul | D | HOUSTON | 0516 |
| 68 | Maurice | W | DC | 8980 |
| 69 | Jimario | W | DC | 9585 |
| 70 | Juan | L | ATLANTA | 6769 |
| 71 | Roy | C | CLEVELAND | 7419 |
| 72 | Ben | A | ATLANTA | 6409 |
| 73 | Alesandre | D | DC | 4869 |
| 74 | Mark | W | DETROIT | 6680 |
| 75 | Joseph | A | HOUSTON | 2711 |
| 76 | Carlos | ATLANTA | 8587 | |
| 77 | Jose | G | DC | 2408 |
| 78 | Dequale | HOUSTON | 0301 | |
| 79 | James | ATLANTA | 9478 | |
| 80 | Norm | D | DETROIT | 0336 |
| 81 | Katrina | C | ATLANTA | 4987 |
| 82 | Brian | J | DETROIT | 3492 |
| 83 | Danelle | R | HOUSTON | 3552 |
| 84 | Rick | T | DETROIT | 2900 |
| 85 | Nathaniel | ATLANTA | 4865 | |
| 86 | Daniel | HOUSTON | 5594 | |
| 87 | William and Jaime | PHILADELPHIA | 3501 | |
| 88 | Ray | DC | 7239 | |
| 89 | Gerald | H | ATLANTA | 6290 |
| 90 | Christopher | DC | 1095 | |
| 91 | Carvin | DC | 2327 | |
| 92 | Shiwila | W | ATLANTA | 9748 |
| 93 | David | M | DETROIT | 2545 |
| 94 | Daniel | H | DC | 5263 |
| 95 | Marlon | A | ATLANTA | 1493 |
| 96 | Rick | M | HOUSTON | 1084 |
| 97 | Raul | G | HOUSTON | 1745 |
| 98 | Randy | J | HOUSTON | 0553 |
| 99 | Justin | D | HOUSTON | 4061 |
| 100 | Nathan | H | HOUSTON | 7063 |
When Skye and Brandon were their own two man crew, they never wanted to
decline sales for services that were outside their box and hated tracking down past-due invoices in order to get paid.
20/70/10 is how we view our business, customers & providers. We borrowed this thinking from Jack Welch of GE fame, and it’s essentially Pareto’s principle on steroids. It has proven itself over and over again as an effective way to break up and understand all our users.
