Today is the day you’ve been waiting for! Your house party has finally arrived and it’s going to be the event of the year for 4,375 of your closest Facebook friends! The tent rental company just confirmed your bounce house and cathedral awning are on the way.
As a kid, you probably recall your parents saying “you break it you buy it.” That same idiom applies in lawn care. While our Pro’s are a cut above in all aspects of lawn & landscaping, they are also human, just like us; and make mistakes, just like us. These are the 5 most surprising damage claims we’ve had to manage in 2019.
Last week we got our first taste of winter weather for the 2019-2020 season and it definitely caught us by surprise (I mean, c’mon, it was record-breaking!) El Niño? La Niña? Why’d you leave us? Although most of it has melted by now, this flash snowstorm had us preparing our winter emergency car kit before the next storm hits.
Lawn & landscaping is not your typical 9-5; between the driving, heat, and loading/unloading, it’s physically taxing and highly detailed work that varies from lawn to lawn. Within a typical service, there’s a lot of gray area for lawn care pros – this isn’t about that.
April’s Top 100 LawnGuru Providers
|RANK||First Name||Last Initial||Market||Last 4 of Phone Number|
|87||William and Jaime||PHILADELPHIA||3501|
When Skye and Brandon were their own two man crew, they never wanted to
decline sales for services that were outside their box and hated tracking down past-due invoices in order to get paid.
Overview: 20 / 70 / 10 Ranking System
20/70/10 is how we view our business, customers & providers. We borrowed this thinking from Jack Welch of GE fame, and it’s essentially Pareto’s principle on steroids. It has proven itself over and over again as an effective way to break up and understand all our users.
Why Make A Change?
Overgrowth was built into our app from the beginning when we were only offering on-demand cuts to customers and had to protect providers from abuse or wasted time (money).
Over the course of 2017 and 2018 mowing seasons, we realized we’d lost more than two thousand recurring customers after an overgrowth charge. TWO THOUSAND!
We really hadn’t reanalyzed it since 2015, and seeing this outcome and what it could’ve meant for your bottom line we knew we had no choice but to find a better way.
Recurring customers are the foundation upon which we
In the near-term this is going to put out fires for your business, in the future it will allow you to represent your business as all-capable and unlock revenues you aren’t able to capture today.
If you’re planning a vacation, have a personal emergency, or equipment issues you can now make sure your non-LawnGuru customers are taken care of for you by fellow LawnGuru Pros, profitably.
By extending our seamless link to encompass provider to provider cooperation, you’ll be able to ensure your customers are always serviced. Individually we accomplish a lot, but with this ability to work together we’re all big, fast and flexible. This is in its infancy but validated from our experience as providers and what we all see in industry facebook groups.
This is version 1.0 and 1.1 is already on the way. For now, we’re calling this “Provider 911”
How it works:
- Conversely, you can now pick up jobs and help out your fellow providers
- We are taking nothing on these, just credit card processing fees. Yep. We’ve got you.
- The price you choose is important, make sure you’re paying enough to get the jobs filled but not losing money.
Each month we recognize a standout provider who has demonstrated excellence across the board. This September, it’s Jeremy C. in Atlanta!
📍 Service Area: Dacula, Lawrenceville, Lilburn, Loganville, Snellville
✔️ Background Checked
🌿 342 Jobs Completed
⭐ 4.90 Customer Rating
📅 Joined LawnGuru: June 2017
Jeremy sets the bar high across Atlanta, leading the charge by delivering quick & quality service. Whether it’s lawn mowing or shrub trimming, leaf cleanup or pressure washing – if you name it, Jeremy can do it. It’s no wonder he’s our most requested Provider across our southern territories.
It may come as a surprise that Jeremy started his career in the automotive world, at a company that employs thousands. He had a voice amongst those he managed, however his innovative ideas for efficiency were rarely heard.
Jeremy decided to step out on his own and utilize his skills in management, communication, and service.
He detailed his experience with property preservation; the properties being in poor, run down conditions, pre determined pricing and depending on the severity of the property the rates were consistently underpriced. These types of laborers deserve a ton of credit, performing strenuous physical labor while getting close to nothing for the quality and quantity of work provided.
“Property Preservation was very difficult and when I couldn’t scale it in a way that made sense to me, I came to the realization that I didn’t own a business, my business owned me, it was depressing”
It was at this point that Jeremy was ready to throw in the towel and venture into something else.
Sometimes you have to hit rock bottom to channel inspiration and this was certainly the case.