2019 Overgrowth Policy Update

Why Make A Change?

Overgrowth was built into our app from the beginning when we were only offering on-demand cuts to customers and had to protect providers from abuse or wasted time (money).

Over the course of 2017 and 2018 mowing seasons, we realized we’d lost more than two thousand recurring customers after an overgrowth charge. TWO THOUSAND!  Read more

Heat Stress Isn’t Cool

It’s the middle of July and from California to Maine there’s a heat wave messing up our hair and our lawns.

It’s fairly common mid season for your lawn to dry out from the heat and start to look more like a bale of hay. By mid-July you’re likely missing the feeling of the lush green grass beneath your feet, and quite honestly, your dog probably feels the same way. Read more

Avoid These Customer Complaints

There are certain expectations a customer has when hiring a lawn company.

Hiring a lawn and snow service is a luxury, if customers are paying a pretty penny to have their property professionally maintained they’ll likely want some customer service, too.

As a provider, it’s best practice to make sure you create a checklist outside of the services they ordered. This ensures that they are not only pleased with the quality, but the experience as a whole. Keep in mind that a lot of business comes from referrals and every new customer is an opportunity for a mutually beneficial experience.  Read more