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Every day, our Support Team handles a variety of customer & provider needs through email, live chat, by phone, and even text.
In a world where robots are truly taking over (the Jetsons would be so proud), you would be surprised to see what people say to our text support reps, Carly and Sarah when they think nobody’s on the other end. The truth is, someone is always on the other end and there is no true “automated support” here at LawnGuru.
📍 Service Area: Macomb, New Baltimore, Utica, Sterling Heights
✔️ Background Checked
🌿 1,446 Jobs Completed
⭐ 4.96 Customer Rating
📅 Joined LawnGuru: April 2017
The risk is always worth the reward and January’s Pro of the Month Johnathan C. proved that when he took a leap to start his own lawn, landscaping, and snow removal company. For nearly three years John managed a large call center until one day they announced they’d be closing their doors.
Lucky for us, we talk with our Pros every single day and have gotten to know them very well. We know their favorite sports team, ice cream flavor, and even their kid’s hobbies. You could say we’re pretty tight. While most of their jobs are routine, like clockwork, there are other times when sh*t gets crazy!
Today is the day you’ve been waiting for! Your house party has finally arrived and it’s going to be the event of the year for 4,375 of your closest Facebook friends! The tent rental company just confirmed your bounce house and cathedral awning are on the way.
📍 Service Area: Auburn Hills, Bloomfield Hills, Pontiac, West Bloomfield
✔️ Background Checked
🌿 2,210 Jobs Completed
⭐ 4.91 Customer Rating
📅 Joined LawnGuru: April 2017
Every Pro has a unique way of finding us and December’s Pro of the Month is no exception. For Kevin H. (and no we aren’t talking about Kevin Hart), one Craigslist ad led to the partnership of a lifetime.
As a kid, you probably recall your parents saying “you break it you buy it.” That same idiom applies in lawn care. While our Pro’s are a cut above in all aspects of lawn & landscaping, they are also human, just like us; and make mistakes, just like us. These are the 5 most surprising damage claims we’ve had to manage in 2019.
Last week we got our first taste of winter weather for the 2019-2020 season and it definitely caught us by surprise (I mean, c’mon, it was record-breaking!) El Niño? La Niña? Why’d you leave us? Although most of it has melted by now, this flash snowstorm had us preparing our winter emergency car kit before the next storm hits.
Lawn & landscaping is not your typical 9-5; between the driving, heat, and loading/unloading, it’s physically taxing and highly detailed work that varies from lawn to lawn. Within a typical service, there’s a lot of gray area for lawn care pros – this isn’t about that.
📍 Service Area: Bloomfield Hills, Commerce, Milford, White Lake
✔️ Background Checked
🌿 1,586 Jobs Completed
⭐ 4.84 Customer Rating
📅 Joined LawnGuru: July 2017
Hot dog! And no, we’re not talking about the lawn. This Pro got his entrepreneurial start from none other than a hot dog stand! But, in the midst of winter when all the toppings froze (yikes!), Blake knew this seasonal business wasn’t going to cut it. It was time to jump into something fresh, this time, with the weather on his side.
📍 Service Area: Macomb, Rochester, Sterling Heights, Troy, Warren
✔️ Background Checked
🌿 282 Jobs Completed
⭐ 4.96 Customer Rating
📅 Joined LawnGuru: July 2019
Not everyone can lay stripes as nice as these and while James may be a rookie provider within LawnGuru, he’s quickly proved to be just as capable and diligent as any of our long-tenured veterans!
